User Experience as Innovative Academic Practice

  • Technical writing, technology, UX, technical and professional communication, Pedagogy

Edited by Kate Crane and Kelli Cargile Cook
Copy edited by Meg Vezzu. Designed by Mike Palmquist.

CoverSituating itself in the Technical and Professional Communication discipline, this edited collection provides case studies from various points of instruction and curricular design to illustrate how a user experience (UX) methodology provides invaluable insight into understanding and including student-users. Drawing on research on student-users as they developed student-user profiles, journey maps, diary entries, course reflections, and affinity diagramming, among other sources, the authors of the chapters in this book argue that UX design is not only a worthy practice, but also a necessary one. Collectively, they argue that the UX design approach allows student-users to become co-creators of class material and academic products rather than the byproducts of such work. Together, the work in this collection offers an impetus of a new way of thinking about instruction and programs: designing courses and programs not only for students but with them.

Table of Contents

In PDF Format PDF Format     In ePub Format ePub Format

Front Matter


1. Out of Industry, Into the Classroom: UX as Proactive Academic Practice, Kate Crane
DOI: 10.37514/TPC-B.2022.1367.2.01

2. Beyond Lore: UX as Data-Driven Practice, Kelli Cargile Cook and Kate Crane
DOI: 10.37514/TPC-B.2022.1367.2.02

3. User Profiles as Pedagogical Tools in the Technical and Professional Communication Classroom, Sarah Martin
DOI: 10.37514/TPC-B.2022.1367.2.03

4. User Experience and Transliteracies in Technical and Professional Communication, Laura Gonzales and Josephine Walwema
DOI: 10.37514/TPC-B.2022.1367.2.04

5. Using Student-Experience Mapping in Academic Programs: Two Case Studies, Tharon W. Howard
DOI: 10.37514/TPC-B.2022.1367.2.05

6. “A Nice Change of Pace”: Involving Students-as-Course-Users Early and Often, Beau Pihlaja
DOI: 10.37514/TPC-B.2022.1367.2.06

7. Learning from the Learners: Incorporating User Experience into the Development of an Oral Communication Lab, Lindsay Clark and Traci Austin
DOI: 10.37514/TPC-B.2022.1367.2.07

8. Ideating a New Program: Implementing Design Thinking Approaches to Develop Program Student Learning Outcomes, Luke Thominet
DOI: 10.37514/TPC-B.2022.1367.2.08

9. Using UX Methods to Gauge Degree Efficacy, Kelli Cargile Cook
DOI: 10.37514/TPC-B.2022.1367.2.09

10. Real-World User Experience: Engaging Students and Industry Professionals Through a Mentor Program, Lee-Ann Kastman Breuch, Ann Hill Duin, and Emily Gresbrink
DOI: 10.37514/TPC-B.2022.1367.2.10

11. User Experience Design and Double Binds in Course Design, Mark Zachry
DOI: 10.37514/TPC-B.2022.1367.2.11

12. User Experience in the Professional and Technical Writing Major: Pedagogical Approaches and Student Perspectives, Jennifer Bay, Margaret Becker, Ashlie Clark, Emily Mast, Brendan Robb, and Korbyn Torres
DOI: 10.37514/TPC-B.2022.1367.2.12

13. Program as Product: UX and Writing Program Design in Technical and Professional Communication, Christine Masters-Wheeler and Gracemarie Fillenwarth
DOI: 10.37514/TPC-B.2022.1367.2.13


About the Editors

Kate Crane is Associate Professor of English specializing in technical communication, rhetoric, and writing studies at Eastern Washington University (EWU). She currently serves as director of the M.A. in English with emphasis in rhetoric and technical communication and as director of the B.A. in English studies. Her research focuses on user experience, user-centered design, usability, information design, pedagogy, and program design. She co-authored Fundamentals of User-Centered Design: A Practical Approach (2016) with Brian Still and has published articles on information design and pedagogy in the Journal of Technical Writing and Communication (2018) and Communication Design Quarterly (2019).

Kelli Cargile Cook is Professor and Founding Chair of the Professional Communication Department at Texas Tech University. Prior to this appointment, she served as Professor and Director of Technical Communication and Rhetoric at Texas Tech and as Associate Professor at Utah State University. Her scholarship focuses on online education, online training, program development and assessment, and user-experience design. She has co-edited two collections on online education: Online Education 2.0: Evolving, Adapting, and Reinventing Online Technical Communication (2013) and Online Education: Global Questions, Local Answers (2005). She co-authored The Agile Communicator with Craig Baehr (2017). She is currently a member of the IABC Academy Committee. She is a past president of the Association of Teachers of Technical Writing and the Council for Programs in Technical and Scientific Communication. She has received three lifetime awards in technical and professional communication. She won the Distinguished Service Award from the Council for Programs in Technical and Professional Communication in 2013, and she was recognized as a Fellow by the Association of Teachers of Technical Writing in 2014. Most recently, in 2020, she received the Ronald S. Blicq Award for Distinction in Technical Communication Education from the IEEE Professional Communication Society.

Publication Information: Crane, Kate, & Kelli Cargile Cook (Eds.). (2022). User Experience as Innovative Academic Practice. The WAC Clearinghouse; University Press of Colorado.

Digital Publication Date: March 11, 2022
Print Publication Date: February 2023

ISBN: ISBN 978-1-64215-136-7 (PDF) | 978-1-64215-137-4 (ePub) | 978-1-64642-268-5 (pbk.)
DOI: 10.37514/TPC-B.2022.1367

Contact Information:
Kate Crane:
Kelli Cargile Cook:

Foundations and Innovations in Technical and Professional Communication

Series Editor: Lisa Melonçon, University of South Florida

Acrobat Reader DownloadThis book is available in whole and in part in Adobe's Portable Document Format (PDF). It is also available in a low-cost print edition from our publishing partner, the University Press of Colorado.

Copyright © 2022 Kate Crane, Kelli Cargile Cook, and the authors of individual parts of this book. This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 United States License. 326 pages, with notes, illustrations, and bibliographies. This book is available in print from University Press of Colorado as well as from any online or brick-and-mortar bookstore. Available in PDF and ePub formats for no charge on this page at the WAC Clearinghouse. You may view this book. You may print personal copies of this book. You may link to this page. You may not reproduce this book on another website.